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3 Stars

Hotel Phoenix

Untere Wiestistrasse 11, 3920 Zermatt, Switzerland

Hotel Structure Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The dwelling units are furnished with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet avant-garde style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire establishment radiates a cozy, homey, yet innovative atmosphere. A rich buffet morning snack is served daily. Guests can delight in the great vista of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix place to holiday.

Most popular facilities

Internet Fitness center Non-smoking rooms Skiing Bar Breakfast
9

Average rating out of 10

324 Reviews

Staff 96
Facilities 91
Cleanliness 94
Comfort 95
Value for money 87
Location 89
Free Wifi 83

Price Summary

0 $ / night*

* Approximate prices for a 1-night stay

See availability

Guest reviews for Hotel Phoenix

Monica - 18/03/2026 16:37:08

"Breakfast was an amazing buffet - the cheese table was astounding, filled with local Zermatt and Swiss cheeses."

"nothing"

Berk - 08/03/2026 09:09:03

"Overall a great experience, nothing to complain about."

"Aucun."

Lynn - 01/03/2026 10:57:33

"Great location if traveling by train to the airport. Close to shopping and restaurants. Hotel staff were helpful with restaurant recommendations. Comfortable bed."

"Aucun."

Sofia - 22/12/2025 10:01:16

"Everything was good but the HEAT WAS VERY VERY HOT COULDN’t sleep at night even though the beds were really comfortable"

"Aucun."

Terri - 30/09/2025 10:24:44

"Good location Comfortable room Great staff, pleasant and informative"

"Nothing!"

John - 27/09/2025 08:04:39

"Our room view was spectacular and the staff was friendly and helpful. The location was great for us as it was away from the main strip. The breakfast area was great and the food options were appreciated."

"The bathtub shower worked a little oddly. You had to use toggle the setting to use the handheld head and place it back in the holder which was hip high."

Jerry - 21/09/2025 11:11:54

"Rooms were very nice, staff were excellent and helpful"

"Nothing"

Hannah - 13/08/2025 20:43:57

"The breakfast was amazing - great selection of cheeses, pastries, bread, etc. The room was very clean and even with the couch made into a bed, it provided enough room for our luggage. We did only have one pillow per person, but after speaking with reception, they were able to provide more pillows. There was no AC or fans, but with the doors open, it was not too hot."

"Aucun."

Turgeon - 03/07/2025 07:00:30

"Very clean and comfortable. Good location. Fantastic view of Matterhorn. Staff very helpful and offered good hiking suggestion. Good breakfast."

"No AC. It was very hot when we were there. Windows did open and it cooled at night, but it was noisy with windows open because of the rushing river nearby,"

Susan - 04/06/2025 21:51:54

"We could see the Matterhorn from our room. It was located close to restaurants and the train station. The breakfasts were delicious! So much to choose from."

"There wasn’t a thing that we didn’t like about the Phoenix."

See availability

To see what’s in a room, view the list of available rooms and tap the room name for a detailed room description.

5
226 ft²
2 twin beds
× 2
6
237 ft²
2 twin beds
× 2
7
280 ft²
2 twin beds
× 2
8
280 ft²
2 twin beds
× 2
7
226 ft²
2 twin beds
× 2
5
301 ft²
3 twin beds
× 3

House rules

Hotel Phoenix takes special requests – add in the next step!

Check-in
3:00 PM - 7:00 PM
You need to let the property know what time you'll be arriving in advance.

Check-out
8:00 AM - 10:30 AM

Guest reviews

"Ottima posizione, proprietario e personale simpaticissimi e cordiali."

"Very clean. Close to the train station. The staff was extremely friendly and helpful."

"Excellent location, very friendly staff, very clean, free parking right in front of the hotel"

"Great room, connected to thermal baths, comfortable, great dinner and breakfast, relaxing, great fitness room."

"the keys are on site. There was a kitchen and a small tv."

"location- 10 min walk from the train station. very clean. spacious. slept good."

"Staff & location are excellent. Everything was clean too. Lockers are free & very big. But it is a hostel, so it mostly depends upon who you get for roommates on how much you sleep, or not. Overall, would do it again."

"Self check in - full studio apartment - quiet neighborhood"

"Good and not too expensive place to stay in Zürich."