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4 Stars

Kay Hotel

Calle 2 Norte, entre 5a Avenida y ZFM, 77710 Playa del Carmen, Mexico

Situates in Playa del Carmen, a 1-minute walk from ADO International Bus Station, Kay Lodging features horizons of the city. With free WiFi, this 4-star hotel structure supplys a 24-hour front desk and a tour desk. The property is 0.6 miles from the city center and a few steps from Playa del Carmen Beach. The hotel structure will provide guests with air-conditioned dwelling units delivering a closet, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Playa del Carmen Maritime Terminal is a 4-minute walk from Kay Address, while Church of Guadalupe is 2.3 miles away. Cozumel International Airport is 21 miles from the property.

Most popular facilities

Internet Beachfront Non-smoking rooms 24-hour front desk Air conditioning Daily housekeeping
7

Average rating out of 10

335 Reviews

Staff 81
Facilities 66
Cleanliness 71
Comfort 73
Value for money 74
Location 90
Free Wifi 80

Price Summary

95 US$ / night*

* Approximate prices for a 1-night stay

See availability

Guest reviews for Kay Hotel

Philip - 05/04/2026 14:50:50

"Staff at hotel always helpful, the hotel was clean, great location.non"

"No elevator,this is an older hotel,with only stairs."

Ramin - 18/02/2026 17:05:46

"the location is amazing the staff is very friendly. the price is very reasonable."

"the room could use an update."

Ramin - 22/01/2026 20:50:06

"location is amazing, you can walk to every thing from here. even going to Cancun airport , just 2 minute walk to the bus station or the taxi share. the hotel is old but the staff keeps every thing working good."

"less rain?"

Ramin - 24/11/2025 18:51:59

"I love the location. the owners are constantly improving the property. the restaurant right across the Hotel is very good. its almost as if it was a part of this Hotel."

"the bathrooms could use a facelift. an elevator would be a great idea. a rooftop pool would be prefect. i was told that they are working on the roof top pool"

Raynor - 28/04/2025 12:42:20

"You know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge to fill up with my own stuff, a TV (not that I used it), an ensuite bathroom, an awesome (a godsend) air conditioning unit, and the room was turned down every day."

"Aucun."

Ramin - 04/04/2025 17:58:29

"the location, the staff, cleanliness, the room was very comfortable. i wish the patio door would open easier. but everything was great and will be visiting you again in two weeks."

"I wish there was a coffee maker or an electric kettle. i wish the patio door would open easier."

Justin - 24/01/2025 06:47:29

"the view is amazing and close to so many restaurants and stores."

"nothing"

John - 19/12/2024 02:40:34

"Location and cleanliness in the staff are all very nice"

"Aucun."

Diana - 21/11/2024 01:26:09

"I love this place, it's right on the beach and the view is fabulous! Lovely, friendly staff, who treat me so well💖 This is my favorite place in all of Playa del Carmen. I will be back!"

"Very run down facilities. Basically no water pressure in the sink, had to have a bucket filled at all times for washing hands etc. BIG water leak from the balcony doors. When it rains, the room floods like a pool. Spend an entire day just mopping during a storm, my hands got blisters.. Balcony rails so rusty, do not ever lean on them.."

Cappellini - 07/09/2024 22:45:28

"The location is perfect. The bed very comfortable. AC worked well, hot water great. Staff very kind and nice."

"Towels looked old. Weird smell in room and bathroom. TV didn't work; it turned on, but it prompted us to enter a password we didn't have. No elevator and no one to help with luggage."

See availability

To see what’s in a room, view the list of available rooms and tap the room name for a detailed room description.

4
24 ft²
1 king bed
× 2
5
24 ft²
2 full beds
× 4
4
49 ft²
Bedroom
1 king bed
× 2

House rules

Kay Hotel takes special requests – add in the next step!

Check-in
3:00 PM -

Check-out
- 12:00 PM

Guest reviews

"Great room, excellent staff, super helpful and kind. Always there to answer questions and help when needed. Room was super clean, very comfortable bed with a little kitchenette. Good solid WiFi, I did not do a speed test, but was able to stream Netflix at night on my laptop. Location is great, a quiet area, but about 2 km from the zocalo."

"Las instalaciones son muy cómodas, el jardín muy cuidado, la habitación amplia.. y elegi una decoración especial para la habitación y me ayudaron y estuvieron atentos en todo momento, me quedo muy conforme y agradecido por ello 🙏"

Avis de Garfias Hotel Bella Vista

"Location close to downtown. Friendly staff. The room is somewhat small but has all you need for a good night's rest."

Avis de Esther Hotel Márquez

"Wonderful secluded spot ... staff good vibes, very tranquil."

"El personal fue muy amable en todos los aspectos, Manuel, Natalia y todo el personal siempre al pendiente de nosotros, muy recomendable, muchas gracias 🫂"

"Very well located, helpful and friendly owner and staff Cute rooms, quite comfy and clean Pet friendly Excellent breakfast"

"The location of the resort is easy acceptable for all sightseeing places and atmosphere is very good.. It's very peaceful,romantic and enjoyable for couples and family as well."

"Extremely friendly, we had an elderly person with us who needed rest and they let us is before the check-in time."

"It was very quiet and relaxing. We had a very enjoyable stay here. Everyone could not do enough for us. Would highly recommend it but you do need to rent a car."

Avis de Leslie Hotel La Ribereña

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