María Isabel Colima

"Rooms clean. Staff helpful. Nice pool. Restaurant was very nice, good food too."

"Aucun."

"good location. Many restaurants nearby. Breakfast nice service quickly."

"Aucun."

"The restaurant was fine. Good food, friendly staff and the best chocolate milk drink I’ve ever had!"

"I booked the room with two queens and I was charged for an extra person, my son, which had never happened in previous stays."

"Its my second time staying with you. I really enjoyed seeing the friendly staff again. They have a great memory because they recognized me so that adds to the stay. I really like having somewhere to eat close by which i dont have to leave. I enjoyed the pools. Didn't go to the gym this time but I will next time. Staff is great."

"One thing I did noticed that I did not know and still not sure if its connected with the establishment is the bus that parks outside that can give you a ride to the beach and back at certain hours. I did not know your establishment offered that. I apologize in advanced if its not connected in any way."

"I have stayed at this hotel for the past 7 years. Great staff they are like family. Victor, Francisco, etc New Chef for the Restaurant is great."

"I had a situation using the swimming pool. Part of my morning routine is take a run and then take a swim in the hotel pool. Very early in the morning after I see the pool person finish cleaning I get in the pool. There is a lot of new staff working at the hotel. Two new security personnel approached me when i was in the pool and let me know I was in the pool to early. I let them know I was always in the pool early for the past seven years. They said ok and I said tomorrow I will make sure I am not in the pool to early. They let me know two women that were not staying at the hotel but take part in water classes from the gym next door had complained I was in the pool 30 minutes early. The security then left and then a lady walked up to me when I was in the pool, she said she was the Gym Manager and I was in the pool to early. I asked so what time is it? She said its 7:35am? and asked so when can I get in the pool? She said you need to get out and you can get back in the pool in 10 minutes. The person was totally on a power trip and has no authority over the pool. In fact the gym rents time from the hotel for the pool. I saved my words for a Hotel Manager. Moving forward this gym Manager will mind her own business. As a hotel guest you have free access to the gym. However the gym stinks like sweat, no air conditioning, No wipes to clean the exercise equipment and the drinking water from the water fountain is hot water. That's where the gym Manager should place her focus."

"We couldn't find the coupons after misplacing them so we did not get to try the breakfast. We did have dinner at the Guacamayas restaurant and it was excellent."

"We stayed in a twin bed room for 3 nights and upgraded to the executive room which was well worth the upgrade costs. The smaller room had no place to sit other on the bed."

"It is a very nice property, my room was very spacious and clean. The staff was very serviceable and friendly."

"There were not enough staff in the Restaurant when we arrive for the amount of hosted families, so the service was slow."

"This was my 5th time staying here. What I liked especially this stay was: -Always had hot water -Friendly staff, especially the camarista Valeria -Nice food at the restaurant -Hotel is beautiful -Air con in the room"

"While in the middle of our stay, they said that they would stop giving out water bottles to us. Which would be annoying, as you would either have to buy water yourself or fill a bottle yourself just at reception. But in the end they just gave us water anyway, so not sure if they changed their mind?"

"This is my 4th time staying here and it's always an amazing stay. Always have hot water for a shower Friendly staff that can also speak English Food is nice Lovely pool"

"Had to wait a while for a room until 3pm, as we arrived in the morning"

"Quiet, clean facility. Friendly competent staff. Close to amenities and hiways."

"At this price point, in most Mexican Hotels we have stayed in, and we have stayed in many, breakfast should be included, even if it's just huevos al gusto."