Resorts in Rwanda

"Really liked the staff - they were so friendly and helpful. The in-room dining was very reasonably priced."

The rooms were a little tired and they did not have any plates or cutlery in the villas.

"Rented a cabin and expected simplicity but it was more like a hotel room at an expensive hotel and there was fridge & freezer plus cooking facilities."

Little hard to find the parking for the cabin though. They were numbered but not clearly printed on the map we were given. Had to look around quite a bit before we found the parking spot. There was no information on how to practically check out. I drove the car towards the reception but the street in front of the reception had a no stopping sign. Had to reverse it back to the parking spot. Was a bit confused on what to do. Turned out that i should have walked and given the key cards to the reception or dropped them in a box and just driven to the exit and that the exit gate opened automatically.

"The location was wonderful! I loved the hot pot on site and the sauna! The proximity to so many water falls and Laugarfell was great! We enjoyed the cute museum on site and appreciated the 50% discount! The staff was incredibly helpful. We forgot a suitcase and they quickly realized our mistake and called us before we had been gone more than a few minutes. It was a quick turnaround to be reunited with our belongings! So kind and thoughtful!"

Aucun.

"Just generally one of those special places that will stick in my memory forever. A collection of pretty little cabins by the beach surrounded by palm trees with hammocks slung between them for whiling away the days. With only the sounds of birds and waves. Where everyone just hangs out and chats, the staff, the other guests, the extremely interesting and gregarious owner Gregory (no pun intended). I could spend a week here just forgetting about the outside world. The various arrangements (airport transfer, transfer back to town, activities) all went smoothly as well. Which is my no means guaranteed in this part of the world."

Not much but if I went again I'd maybe pay a little more for the room with ensuite shower rather than sharing a communal shower with non locking door. Obviously this is budget accommodation in West Africa so it's of the rustic eco lodge variety rather than the western style hotel room variety in case anyone is expecting that.

"Location, pool, stuff, wild elephant comes to hotel in the morning"

Do not expect new rooms, rooms are old but price is expected and service level is very high And also is good to have local money

"Gorgeous, clean, right on the water, close to the main road, wonderful hospitality, English speaking host, delicious food, amazing!"

Aucun.

"The quietness & great customer service Hats off to the kitchen staff"

A bit confusion regarding payment on the website & being told by Manager that Booking.com confirmed reservation, but payments are made at site.(Not listed on website) My payment info was given twice which was not necessary.

"• The hotel has a great location. City center, parks, restaurants and cafés are just a walking distance. • Staff was friendly and very helpful. • The room where we stayed was clean and has a balcony with a view on the hotel’s main entrance and a fairly big yard/parking lot between neighboring buildings."

• Breakfast could have been included in the rate. • If you have noisy neighbors/hotel mates, don’t expect expect to sleep week as walls are not sound proof. We had this issue on our first night.

"I really liked the room, the facilities, and the entire complex. Everything was clean, comfortable, and well organized. Every team member was amazing—professional, friendly, and always helpful."

There was nothing significant to complain about. Overall, the experience met and even exceeded my expectations.

"Lo que más me gustó de mi estancia en la cabaña fue la tranquilidad en el sector donde esta ubicada, por una parte esta cerca del centro de Punta de Tralca, pero a la vez esta emplazada en medio de un mini bosque de eucaliptos lleno de tranquilidad, además el lugar de las cabañas es precioso, lleno de jardines, áreas verdes y una hermosa fuente con nenúfares"

lo que podría mejorar es el hecho de que en la cabaña en la que me quedé había un gran ventanal el cual no tenía cortinas, por lo que la habitación se iluminaba mucho demasiado temprano, además de que la cama, aunque es de dos plazas, es más pequeña

"The receptionist was very helpful. The hotel was clean and well maintained although not very newly equipped"

Would be useful to have more towels in the room

"L’emplacement et les équipements du logement ainsi que du centre Pierre et Vacances. La terrasse bec vue sur le parc et la mer! L’hôte a été compréhensive et arrangeante avec nous pour s’adapter à nos horaires d’avion."

Le seul bémol réside dans l’humidité ambiante dans l’appartement, mais l’hôte a mis à disposition un déshumidificateur efficace et la climatisation pour diminuer les effets.

"Wij hadden de benedenverdieping van de Villa. In één woord: heerlijk! De accommodatie is ruim, schoon en voorzien van alle gemakken. Het zwembad is heerlijk waar de kids zich ook goed in vermaakt hebben. De omgeving is niet erg toeristisch, maar met een beetje goed zoeken zijn er diverse mooie wandelroutes in de omgeving. De host is erg vriendelijk en staat voor je klaar."

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"Luxury property and good facilities including spa."

Aucun.

"Wij hadden de benedenverdieping van de Villa. In één woord: heerlijk! De accommodatie is ruim, schoon en voorzien van alle gemakken. Het zwembad is heerlijk waar de kids zich ook goed in vermaakt hebben. De omgeving is niet erg toeristisch, maar met een beetje goed zoeken zijn er diverse mooie wandelroutes in de omgeving. De host is erg vriendelijk en staat voor je klaar."

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"This stay was one of my favourite after one month all around Guatemala. Submerged in nature this property is so peaceful and beautiful. The cabins are spacious and have everything you need plus the beds are super comfortable and it’s very clean. The pool was refreshing and the river is warm, calm in this spot and inviting. The cherry on top is the owners attentive service and incredible cooking! The food was really delicious and I wish I had stayed longer to enjoy more of everything! This was my hidden gem find on my trip."

Nothing, they have paid such close detail and thought of everything. They are clearly passionate about their property and the people who stay here.

"The hotel staff at check-in was fabulous. We had a late night, last minute arrival and she helped us out greatly."

Nothing. We didn’t have time to explore everything the resort had to offer.

"Remort from town, surrounded by green. Good restaurant, proximity to convenience store."

None.

"-Friendly, attentive and efficient staff -Quiet, clean and comfortable surroundings -Scenic garden, ocean and restaurant views - Wide variety of food and drink -Ample beach chairs and other areas to relax - Efficient shuttle service between the three resorts"

There was a water leak coming from the toilet. Housekeeping was told about it on the second day because we only noticed it at the end of the first night. However, it was not addressed at all. We kept using towels to soak up the water and they just kept taking those, mopping up the water and giving us fresh towels everyday.

"Staff are very helpful & friendly. The resort is cozy & the junior suite is wow with a wow view. Ahmed on the pool bar, Khaled the house keeping, Muhammad the main resturant waiter are very helpful & friendly with a nice smile on their faces."

Food was not bad at all, it was good, but not on the level of a 5 stars hotel. Staff followup was a bit too much, I know they’re trying to do their job perfectly, but it was a little much knocking on the door and phone calls.

"The receptionist was very helpful. The hotel was clean and well maintained although not very newly equipped"

Would be useful to have more towels in the room

"We loved the location, the comfortable bed, and quiet room/neighborhood. We got some great sleep here!"

We loved everything but perhaps some nighly/evening performers, bands, singers.

"Extremely clean, lots of amenities and perfect for families"

Perfect for families

"The cabin has beautiful lake view and it’s very clean inside. My two children loved the heated swimming pool where you can buy wrist bands from reception to access. Boat rental to see the islands and to get to Risør. We have enjoyed our two nights stay."

Nothing.

"I really like the room all you need is inside the room and a very good price. It's especially close to the beach. Like 5mins. Walking."

Aucun.

"Excellent family vacation spot. amenities are awesome staff is awesome. Keep up the good work guys!!"

Aucun.

"Amazing overwater bungalow property on Tikehau. Excellent communication prior to arrival (including concierge bookings of off property activities at competitive rates). Seamless transportation from and to TIK airport (they have a stand at the airport, put you in their vans and get you to their boat). Incredibly friendly staff. Very clean, large bungalow (renovated in last few years) with lovely bathroom, a deck and in floor glass view. Air conditioning was excellent. Drinking water readily available and tastes great. Amazing coral and fish (including sharks) under the bungalow and walkways. Beautiful resort grounds. Very good restaurants and the included breakfast is excellent. Visited in February and while it was hot and a little humid, no significant issues with insects or flies."

Aucun.

"The nice view and weather and its location between mountains which were covered by snow."

Aucun.

"This stay was one of my favourite after one month all around Guatemala. Submerged in nature this property is so peaceful and beautiful. The cabins are spacious and have everything you need plus the beds are super comfortable and it’s very clean. The pool was refreshing and the river is warm, calm in this spot and inviting. The cherry on top is the owners attentive service and incredible cooking! The food was really delicious and I wish I had stayed longer to enjoy more of everything! This was my hidden gem find on my trip."

Nothing, they have paid such close detail and thought of everything. They are clearly passionate about their property and the people who stay here.

"I really liked the room, the facilities, and the entire complex. Everything was clean, comfortable, and well organized. Every team member was amazing—professional, friendly, and always helpful."

There was nothing significant to complain about. Overall, the experience met and even exceeded my expectations.

"• The hotel has a great location. City center, parks, restaurants and cafés are just a walking distance. • Staff was friendly and very helpful. • The room where we stayed was clean and has a balcony with a view on the hotel’s main entrance and a fairly big yard/parking lot between neighboring buildings."

• Breakfast could have been included in the rate. • If you have noisy neighbors/hotel mates, don’t expect expect to sleep week as walls are not sound proof. We had this issue on our first night.

"Great hotel absolutely met our expectations. We were a big family from Cyprus (12 people), the rooms were great as described, the staff very helpful and kind always ready to help you with a smile! Great breakfast and facilities for everyone kids and adults. The pool was very big with sunbeds and supervision. Location excellent just 3-4 mins from the sea and near many shops and restaurants! Special thanks to Mrs. Eleni and all the staff there. Very kind and helpful with all our requests! Of course would like to visit again sometime in the future!"

Aucun.

"Our stay at this resort was nothing short of extraordinary. From the moment we arrived, we were welcomed with warm smiles and impeccable service that continued throughout our visit. The property itself is stunning just as the pictures with beautifully maintained grounds, and elegant design that perfectly blends luxury with comfort. Our room was spacious, spotless, and thoughtfully prepared, with high-end amenities. The staff went above and beyond to accommodate special requests and made our stay comfortable. What truly sets this resort apart is the exceptional service. Every team member we encountered was attentive, professional, and genuinely kind. They anticipated our needs before we even had to ask and made us feel valued and cared for. The pool area was serene and immaculate. We left feeling refreshed and already planning our return. If you’re looking for a flawless getaway experience, this resort delivers in every possible way. Highly, highly recommended! ."

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"Location, pool, stuff, wild elephant comes to hotel in the morning"

Do not expect new rooms, rooms are old but price is expected and service level is very high And also is good to have local money

"Beautiful view, with exceptional service. The staff is extremely friendly, makes a point of learning your name and providing the personal touch. A bit outside the busy Stone Town area, very close to the airport. Well priced."

The breakfast is a bit disappointing, would have loved a strong cup of coffee, but the rest of the menu is really enjoyable, and the great service more than makes up for the slightly under par breakfast.

"Lo que más me gustó de mi estancia en la cabaña fue la tranquilidad en el sector donde esta ubicada, por una parte esta cerca del centro de Punta de Tralca, pero a la vez esta emplazada en medio de un mini bosque de eucaliptos lleno de tranquilidad, además el lugar de las cabañas es precioso, lleno de jardines, áreas verdes y una hermosa fuente con nenúfares"

lo que podría mejorar es el hecho de que en la cabaña en la que me quedé había un gran ventanal el cual no tenía cortinas, por lo que la habitación se iluminaba mucho demasiado temprano, además de que la cama, aunque es de dos plazas, es más pequeña

"Beautiful view, with exceptional service. The staff is extremely friendly, makes a point of learning your name and providing the personal touch. A bit outside the busy Stone Town area, very close to the airport. Well priced."

The breakfast is a bit disappointing, would have loved a strong cup of coffee, but the rest of the menu is really enjoyable, and the great service more than makes up for the slightly under par breakfast.